Accident Claim Guide
Follow our comprehensive step-by-step guide to handle your accident claim efficiently
Immediate Steps At The Scene
What to do right after an accident occurs
Exchange Information
Get name, NRIC/FIN, contact details, address, and insurer from all parties involved.
Record Plate Numbers
Document all vehicle registration numbers involved in the accident.
Take Photos
Capture accident scene and damage. Do not move vehicles until documented.
Call Your Insurer
Contact your insurance hotline within 24 hours for advice or tow truck.
File Police Report
Report the accident within 24 hours or by the next working day.
Filing Your Insurance Claim
Complete process from start to resolution
Notification
Inform your insurance company about the accident immediately.
Documentation
Gather photos, witness statements, police reports, and medical records.
Submit Claim Form
Complete and submit the claim form provided by your insurance company.
Supporting Documents
Provide medical bills, repair invoices, and proof of ownership.
Adjuster Assignment
An insurance adjuster will be assigned to review your claim.
Investigation
Adjuster reviews evidence, conducts interviews, and inspects damage.
Settlement Offer
Receive a settlement offer covering your damages and losses.
Negotiation
Negotiate the offer if you believe it's inadequate.
Resolution
Claim is resolved when both parties agree on settlement.
Appeal Option
Appeal the decision if you're not satisfied with the outcome.
Need Professional Help?
Our experienced team can guide you through the entire claim process and ensure you get the compensation you deserve.